Course 5: Administrative Support Package

This two and a half hour session is for administrative assistants who support busy MLQ Leadership Services Accredited Network Members in the implementation of assessments using the eMLQ and eTOS data management systems.

The package is designed to enable a person to operate MLQ Leadership Services data-management systems under the general supervision of an Accredited Network Member. It does not replace accreditation training.

Outcome benefits

Familiarisation with all operational aspects of the advanced high control 24/7 MLQ Leadership Services data-management systems –

  • eMLQ (for MLQ360 and extension surveys) and
  • eTOS (for MLQTeam, Organisational Leadership Culture and MLQSelf assessments).


Training in all aspects of the eMLQ and eTOS data-management systems:

  • usernames and passwords,
  • project set-ups, including the nomination of norms desired,
  • establishing local organisation norms,
  • the addition of extension surveys,
  • customization of ‘notice’ and ‘reminder’ emails to leaders and raters,
  • alternative methods for the nomination of raters,
  • adding extra raters once project has commenced,
  • monitoring and checking rater responses,
  • systematic follow-up strategies with raters to achieve high response rates in excess of 80%,
  • decision trees to comply with MLQ Leadership Services ethics and privacy policies and ensure confidentiality standards are maintained,
  • obtaining written informed consent for any variations to the collection of data originally announced,
  • ordering the running of reports.


All participants are required to sign off with MLQ Leadership Services on -

  • The MLQ Pty Ltd Privacy Policy and Code of Ethics and associated practices,
  • The confidentiality of The MLQ Pty Ltd intellectual property and the proper use of Bass and Avolio intellectual property.

Face-to-face or dial-in on-line training.

Course materials supplied:

MLQ PL Administration Support Resource Manual; guidance for using eMLQ and eTOS, marketing materials; information-rich CD.

Investment cost:

One-on-one training: Au$300 (plus GST); US$250 (including exchange rate charges).
Group-based training (two or more or more): Au$200 plus GST); US$150 (including exchange rate charges).

Register interest online.
Administrative Support Package Information and Fax-back Registration Form.

Register your interest in MLQ courses